Returns and RMAs
RMA Online Form

An RMA number is required before a Pixelink product can be returned for repair or replacement. The goal of the RMA process is to help ensure that the user has access to a working camera as quickly as possible. Fill out the following form, and your request to have a damaged or defective camera repaired will be sent to our support team for processing.

Read more about our RMA requirements.

MULTIPLE CAMERAS: Complete one form and note all camera serial numbers and issues in the “Problem Details” section.
ATTACHMENTS: Reply to the e-mail from with any attachments, such as sample images, reports, etc.

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