Frequently Asked Questions (FAQs)

  1. I didn’t get a software CD with my camera purchase. Where can I get my PixeLINK® software?

    PixeLINK® Capture OEM software is a demonstration image capture application built around the PixeLINK® API and is available via web download. You can download the latest version here.

  2. How do I install Capture OEM?

    Part 1
    Disconnect your PixeLINK cameras and close all PixeLINK software.
    Download Capture OEM from our website here.

    Run setup.exe and follow the on-screen instructions to complete the installation.

    Part 2
    Restart your computer.
    Once restarted, re-connect the camera. Note: Ensure that the driver is in the Device Manager, and that there is not a yellow exclamation point on the icon to the left. If there is, then you will need to manually install the driver.

  3. From where can I download a required driver for my PixeLINK® camera?

    All drivers and software downloads are located here.

  4. Where do I register or update the Software Development Kit (SDK)?

    You can register by completing this form.
    If you have a registered SDK already, you can login here to update to the latest version.

  5. Is the PixeLINK Software Development Kit (SDK) a necessity to use a PixeLINK camera?

    PixeLINK USB 3.0 cameras are compliant with the ‘USB3 Vision Standard’. As such, you can develop your own camera applications using either the PixeLINK Software Development Kit (SDK) or a 3rd party vision development platform that is also compatible with the USB3 Vision Standard. We continually test our cameras against a number of these platforms, including MATLAB (from MathWorks), LabVIEW (from National Instruments, using their IMAQdx drivers), and HALCON (from MVTec).
    If you only intend to use the PixeLINK camera using one of these platforms (or similar), then you do not need the PixeLINK SDK.

  6. Is it possible to use PixeLINK® cameras in a Linux environment?

    Yes, PixeLINK® has a Linux version SDK (API/Driver) to use with our USB 3.0 cameras. Our FireWire cameras can function on a Linux platform using DCAM compliant software and our Gigabit Ethernet cameras can function using GEV compliant software. Please contact Support to obtain our Linux SDK.

  7. Where can I find the PixeLINK® Camera IP Address Assignment Tool?

    Please visit the PixeLINK® Knowledge Base for more information.

  8. What are the differences between USB cameras and FireWire cameras?

    The Universal Serial Bus (USB) 2.0 or 3.0 standards provide high bandwidth interfaces that are well-suited for digital imaging, and are well-established and popular serial interfaces in use. USB 2.0 or 3.0 ports are widely available on a variety of hardware platforms, including Macintosh and PC systems, and a variety of laptop, desktop, and small form factor (embedded) systems. This availability maximizes system compatibility and minimizes the need for add-in PCI or PCI Express interface cards. More details can be found in the PixeLINK® Knowledge Base.

  9. Do you sell other camera accessories and products as well?
  10. I would like to use my own shipping account, how can I do this?

    Custom shipping accounts cannot be used with orders placed online. To use your own shipping account, contact us directly at 1-866-749-3546 (from within North America) or 613-247-1211 (any other International location), and we will set you up with a customized account.

  11. Where can I find a user manual for my newly purchased PixeLINK® camera?

    At PixeLINK, we no longer create manuals for our cameras; instead, we populate a detailed Knowledge Base. If you have other questions that are not covered in the above link, please call at 1-866-749-3546 (from within North America) or 613-247-1211 (any other International location) or email us at support@pixelink.com

  12. If I have other questions, where can I find answers?

    If you don’t see your question here please get in touch with us and we will be happy to help you.