Service & Support

Service & Support

Contact Support

We aim to respond to every request within one working day. There are several ways you can reach us –

Fill out this short form, or
Email us at, or
Call our technical support desk at +1 (613) 247-1211 ext 606

Returns & RMAs

An RMA number is required before a Pixelink industrial camera or microscope camera can be returned for repair or replacement. Pixelink products that are returned without an RMA number may be refused and automatically returned to the sender, or may result in unforeseen processing delays.
Read more about our RMA requirements.

Compliance & Certifications

Pixelink cameras are regularly tested and subject to routine certification. Please see list here.


All Pixelink cameras come with a one year warranty. Please also see Terms & Conditions.

Pixelink 3-D Drawings

3-D Drawings or Pixelink Camera are available upon request.